Office of Information Technology Services (ITS)
The Office of Information Technology Services (ITS) at Kingsborough, working in collaboration with Academic Affairs, aims to promote the effective integration of technology into teaching and learning. ITS provides students, faculty, and staff with access and continual support to CUNYfirst and college email accounts, network accounts for access to labs, wireless resources, ePortfolio, audio/video conferencing technology for remote learning, and CUNYfirst accounts for access to the CUNYfirst system, Student Advisement Degree Audit and the Blackboard e-learning system.
ITS offers faculty and student laptop loaners (for ASAP, Honors, and other special programs) and short-term student laptop loans (via the Media Center and M-224).
ITS also manages the hardware and software for all computer labs, including Smart Boards, podium systems and wireless thin clients. ITS also provides open lab access for the use of registered students, faculty, and staff. ITS manages the 167 systems (107 systems in T-610, 22 systems in T-611, 28 systems in T-612, and 10 accessibility stations in T-605) used for placement testing located in the T-6 building. In addition to providing WLAN services to all staff and faculty offices, ITS manages the campus-wide Wi-Fi network providing wireless access for guests, students, faculty, and staff.
ITS provides training for faculty and staff in the use of CUNYfirst, the Microsoft suite, and voice, video and web conferencing services for students, faculty, and staff. In addition, ITS provides phone and voice mail service and manages the public address system for the entire campus. Blackboard Support is available to assist faculty, staff, and students with Blackboard by email at firstname.lastname@example.org. Blackboard support trains the student population only, not staff or faculty in the use of Blackboard.
ITS manages the ID card system. The system provides access for faculty to labs and computerized classrooms based on their class schedule.
Responsibilities also cover all aspects of web services including the Kingsborough public website, the college intranet, the hosting infrastructure, as well as a mobile app, which includes updated course schedules, the campus map, and directory information. These components are maintained and updated on a daily/hourly basis. Requests for service include revisions to outdated webpage materials, construction of new websites, updating of course schedules, promulgation of calendar events, correction of all official college information and policies as reflected on the college website, and connection to the wider CUNY environment, e.g., CUNYfirst, CUNY-wide events, etc.
ITS manages the Digital Signage Solution throughout the campus, providing maintenance and support for LCD/Plasma Screens, and assisting college departments with the development and distribution of digital slides.
The Office also manages the legacy student systems (CIS and SIMS), supports the Transfer Articulation module (TreQ), SAM (Student Admission Management) system, TEV (Teacher Evaluation System), Next English Placement system, Math Test Score Application system, and several desktop applications for tutorial services and the Nursing Department.
Faculty and staff can receive technical assistance by phoning the HelpDesk at 718-368-6679, visiting offices located in L-117 or M-224, or by sending an email to email@example.com
A web based request form is available on the Kingsborough website.
Students can receive technical assistance by calling the HelpDesk at 718-368-6679 or visiting offices located in L-105, L-106, and L-107 in The Robert J. Kibbee Library, or in M-200 or M- 224 in the MAC Building, to assist with matters regarding CUNYfirst, email, Blackboard, the CUNYfirst system, test scores, and lab hours and schedules. Students can also receive help by contacting the Student HelpDesk by email at firstname.lastname@example.org
All computer users are responsible for using the facilities in an effective, efficient, ethical and lawful manner. To learn more about the services and policies of the Office of Information Technology Services, visit https://inside.kingsborough.edu/it/